Postal parcels provided at single piece tariff up to 10 kg are regarded as universal service parcels, unless the postal service in question has to be considered as a service that is clearly distinct from the universal postal service because it has special features such as track and trace, faster delivery… This weight limit is extended to 20 kg in case of delivery of the postal parcels coming from other Member States. As a rule parcels coming from residential customers that are delivered to postal offices/Postal Points are part of the universal service.