Smart devices

Increasingly more products use radio waves for remote control or for interconnectivity purposes, whether or not through wireless networks or the Internet. These are also called connected products. It regards for instance smart watches and toys with a webcam. Such products entail new risks as regards security & privacy. 

BIPT advises customers and other end-users to take into account the following recommendations for smart products:

  • Upon purchase
  • • Choose products by brands that confirm that they protect their products properly and inquire about the follow-up of the software used;
  • • Only buy equipment that complies with the European legislation/CE marking;
  • • Newer devices will have better protection;
  • • Buy products with a minimal protection such as a password as it has been established that there are toys (Bluetooth/Wi-Fi) on the market that do not have this minimum protection and are therefore easily “hacked” so that for instance a stranger can talk to your child. 
  • • Follow the manufacturer’s instructions and recommendations carefully; 
  • • Ask for information about which of your personal data the smart products collect, who is responsible for this and how your data are protected;
  • • For more information regarding the privacy aspects you had best consult the Data Protection Authority’s website before the purchase;
  • • If you believe that a manufacturer of smart products did not process your data in accordance with the applicable regulations, you can lodge a complaint with the Data Protection Authority: 

Data Protection Authority
Drukpersstraat 35
1000 Brussels 

Upon use

  • Ensure that your Internet router or modem is secured (change each standard password and install updates);
  • As for any other smart product, make sure that you change all standard settings and passwords;
  • Verify and change your privacy settings where necessary in order to ensure that a minimum of personal data is processed; 
  • If applicable, go through the entire installation process;
  • Make sure that your device is always equipped with the latest updates by keeping the smart product’s firmware up-to-date, the updates are also intended to repair weaknesses that have been observed;
  • Do not centralise all data at a single e-mail address;
  • Give preference to a two-step authentication contributing to the protection of your account;
  • Certain functions may impact the protection negatively and are best deactivated if they are not really necessary;
  • Try and give as little personal information as possible;
  • Choose strong passwords that you have not used elsewhere. You can find more information regarding passwords on the following site: 
  • Deactivate the remote access to your smart devices, such as Wi-Fi & Bluetooth, whenever you are not using it;
  • Ensure that you have remote access to your data and that you are able to remove them;
  • Remove any personal data on the product and in connected online services when you are no longer using them.