Billing disputes

If you think the amount charged is not correct: 

  • check the detailed invoice (you can request it from your operator or consult it on your customer webpage; at your request the operator can provide you with the detailed invoice free of charge);
  • contact your operator’s accounts department; 
  • write to your operator’s customer service; 
  • if the answer does not satisfy you, you can then submit your problem to the Ombudsman for Telecommunications by forwarding to him a copy of the complaint you have addressed to your operator:  

Telecom Mediation Service
Boulevard Roi Albert II 8 boîte 3
1000 Brussels

Telephone: 02 223 09 09
Fax: 02 219 86 59

e-mail : 

If you should have trouble paying the amounts charged by your operator: 

  • write to your operator to ask for payment in instalments;
  • address a debt mediation service (social service department or other), which will help you to get payment in instalments.